(2) Emoticons and email etiquette
The ABC Radio National presenter, Anthony Funnel had interviewed Wil Schuwalbe ( New York-based publisher and author), Associate Professor Kristin Bryon ( Whiteman School of Management, Syracuse University,New york), and Professor Scott Fahlamn (Camegie Mellon University, Pittburgh) on the issues pertaining to the usage of emoticons and email etiquete.
(Andert & Burleson 2005) stated that emoticon which derived from the word emotion and icon are used to indicate simple emotions. For example, when writing an email or chatting with a friend online, smileys are often used to express emotions of a person in a computer mediated communication.
Besides that, different cultures may perceive differently on a particular emoticon. For example, according to (Constabile & Paterno 2005), cultures sometimes accept different characters for the same emoticons, the emotion angry >.<>
Walsh(2006) also states that multimodal texts have more than one form, and it may be integrated with spoken or written language, still or moving images and appear on print pr electronic media.
In addition, as users of emoticons, it may be misleading as sometimes recipient of emails might make a mistake in the judgment of an emoticon.
These are some examples of emoticons:
HAPPY, SMILING, LAUGHING
:-) smiling; agreeing
:-D laughing
|-) hee hee
|-D ho ho
:-> hey hey
;-) so happy, I'm crying
:'-) crying with joy
\~/ full glass; my glass is full (Windweaver 2004)
On email etiquette, Egan (2004) suggested that there are 32 behavior rules that may be useful when composing an email. Below are the top ten most frequently used:
-Be concise and straight to the point
-Answer all questions
-Check for grammatical errors
-Personalize
-Make use of templates
-Use proper format
-Respond as soon as possible
-Do not attach redundant documents
-Avoid using long sentences
-Do not reply to spam
Hence, it is important for all online users to take heed when using emoticons in communication and adhere to the behavior rules when responding to an email.
Besides that, different cultures may perceive differently on a particular emoticon. For example, according to (Constabile & Paterno 2005), cultures sometimes accept different characters for the same emoticons, the emotion angry >.<>
Walsh(2006) also states that multimodal texts have more than one form, and it may be integrated with spoken or written language, still or moving images and appear on print pr electronic media.
In addition, as users of emoticons, it may be misleading as sometimes recipient of emails might make a mistake in the judgment of an emoticon.
These are some examples of emoticons:
HAPPY, SMILING, LAUGHING
:-) smiling; agreeing
:-D laughing
|-) hee hee
|-D ho ho
:-> hey hey
;-) so happy, I'm crying
:'-) crying with joy
\~/ full glass; my glass is full (Windweaver 2004)
On email etiquette, Egan (2004) suggested that there are 32 behavior rules that may be useful when composing an email. Below are the top ten most frequently used:
-Be concise and straight to the point
-Answer all questions
-Check for grammatical errors
-Personalize
-Make use of templates
-Use proper format
-Respond as soon as possible
-Do not attach redundant documents
-Avoid using long sentences
-Do not reply to spam
Hence, it is important for all online users to take heed when using emoticons in communication and adhere to the behavior rules when responding to an email.
Andert, S & Burleson, D 2005, Web Stalkers:Protect Yourself from Internet Criminals & Psychopaths, Rampant TechPress.
Constabile, M & Paterno, F 2005, Human-Computer-Interact 2005,Birkhauser.
Egan, M 2004, Email Etiquettte,Cool Publications Ltd.
Walsh, M 2006, The 'textual shift': Examinig the reading process with print, visual and multimodal texts, Routeledge, London.
Emoticons and email etiquette 2007, online, retrieved 10 November 2008, from http://www.abc.net.au/rn/mediareport/stories/2007/2064342.htm
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